Outlook 2013:


Topic-Level Outline

                         Days:  1

          Prerequisites:  Prerequisite or equivalent experience

                         Unit 1 :  Getting started

                             Topic A: 0  The program window

                             A-1:                             Exploring the Outlook window

                             A-2:                             Examining the Folder pane

                             A-3:                             Accessing folders

                             A-4:                             Navigating tabs

                             A-5:                             Using the Reading pane

                             Topic B: 0  Outlook Today

                         B-1:                         Accessing folders from Outlook Today

                         B-2:                         Customizing Outlook Today

                         Unit 2 :  Email basics

                               Topic A: 0  Reading messages

                               A-1:                               Exploring the Inbox

                               A-2:                               Previewing and reading a message

                               Topic B: 0  Creating and sending messages

                               B-1:                               Creating and sending a message

                               B-2:                               Working with automation features

                               B-3:                               Formatting a message

                               B-4:                               Checking a message’s spelling

                               B-5:                               Pasting content from an Office document

                               Topic C: 0  Working with messages

                               C-1:                               Replying to a message

                               C-2:                               Forwarding a message

                               C-3:                               Inserting a hyperlink

                               C-4:                               Deleting and restoring a message

                               Topic D: 0  Handling attachments

                              D-1:                              Sending and forwarding attachments

                              D-2:                              Inserting, attaching, and compressing images

                              D-3:                              Previewing and saving an attachment

                              Topic E 0: Printing messages and attachments

                         E-1:                         Printing messages and attachments


                         Unit 3 :  Email management

                               Topic A:0 Setting message options

                               A-1:                               Defining delivery options

                               A-2:                               Specifying a delayed email delivery

                               A-3:                               Specifying an email reply address

                               A-4:                               Using delivery and read receipts

                               A-5:                               Flagging an email message

                               A-6:                               Using the Reminders window

                               Topic B: 0  Organizing the Inbox folder

                              B-1:                              Changing views

                              B-2:                              Arranging, sorting, and filtering messages

                              B-3:                              Using Instant Search

                              Topic C 0: Managing junk email

                         C-1:                         Exploring junk email management features

                         Unit 4 :  Contacts

                               Topic A: 0  Working with contacts

                               A-1:                               Exploring and adding contacts

                               A-2:                               Modifying and deleting contacts

                               A-3:                               Attaching items to a contact

                               A-4:                               Adding a contact from the same company

                               A-5:                               Forwarding and saving contacts

                               A-6:                               Viewing your contacts

                               A-7:                               Editing an electronic business card

                               A-8:                               Printing contacts

                               Topic B: 0  Address books

                               B-1:                               Viewing address books

                               B-2:                               Importing contact data from Excel

                               Topic C: 0  Using contact groups

                        C-1:                        Creating and using a contact group

                        C-2:                        Modifying a contact group

                        C-3:                        Forwarding a contact group

                        C-4:                        Adding contact group notes

                        C-5:                        Deleting a contact group

                        Unit 5 :  Tasks

                               Topic A: 0  Working with tasks

                               A-1:                               Exploring the Tasks folder and the To-Do bar

                               A-2:                               Creating and deleting tasks

                               A-3:                               Editing a task

                               A-4:                               Adding a recurring task

                               A-5:                               Viewing tasks

                               A-6:                               Marking a task as completed

                               Topic B: 0  Managing tasks

                         B-1:                         Assigning a task

                         B-2:                         Accepting and declining a task request

                         B-3:                         Sending a task status report

                         B-4:                         Tracking an assigned task

                         B-5:                         Setting task options

                         B-6:                         Printing tasks

                         Unit 6 :  Appointments and events

                               Topic A: 0  Creating and sending appointments

                               A-1:                               Setting up an appointment

                               A-2:                               Adding a recurring appointment

                               A-3:                               Creating an appointment from an email message

                               Topic B: 0  Modifying appointments

                               B-1:                               Editing an appointment’s text

                               B-2:                               Modifying a recurring appointment

                               B-3:                               Deleting and restoring an appointment

                               Topic C: 0  Working with events

                               C-1:                               Adding an event

                               C-2:                               Adding an annual event

                               Topic D: 0  Using Calendar Views

                         D-1:                         Exploring Calendar views

                         D-2:                         Setting Calendar options

                         D-3:                         Displaying multiple time zones

                         D-4:                         Adding holidays to the Calendar

                         D-5:                         Printing a Calendar

                         Unit 7 :  Meeting requests and responses

                               Topic A: 0  Scheduling meetings

                               A-1:                               Creating and sending a meeting request

                               A-2:                               Reading and accepting a meeting request

                               A-3:                               Displaying and hiding calendars

                               A-4:                               Scheduling a meeting

                               A-5:                               Declining a meeting request

                               A-6:                               Adding a recurring meeting

                               A-7:                               Proposing a new time for a meeting

                               A-8:                               Modifying a meeting

                               Topic B: 0  Managing meetings

  B-1:  Reserving resources in a meeting request

  B-2:  Reviewing meeting responses

  B-3:  Adding meeting attendees

  B-4:  Contacting meeting attendees

  B-5:  Canceling a meeting